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Frequently asked

• How do I cancel if I subscribe later?

  If you start an Apple-managed subscription after the trial, go to Settings → [your name] → Subscriptions, tap Poppins, then Cancel Subscription. Apple handles the cancellation — we don't need you to tell us.

• How do I get a refund?

  Refunds are handled by Apple. Go to reportaproblem.apple.com and request a refund for your Poppins purchase if one appears there. Apple approves or declines based on their standard refund policy.

• How do I delete my data?

  In the app, scroll to the bottom of Settings and tap Delete account & data. This permanently removes your family, connected inboxes, memories, and chat history. Deletion is final after a short backup-retention window.

• How do I export my data?

  Email privacy@poppins.app from the address on your account. We'll send you a JSON export of your profile, family members, memories, and chat history within 30 days. In-app self-serve export is on the roadmap.

• I connected my email but Poppins isn't seeing new messages.

  Poppins uses IMAP with app-specific passwords — regular Gmail or iCloud passwords don't work. If you've recently changed your password or revoked an app password, open Settings → Connected inboxes and reconnect.

• How do I reset my password?

  Tap Forgot password on the sign-in screen and follow the email link. If you signed in with Apple, manage that identity in Settings → [your name] → Sign-in & Security on your iPhone.

• Can I share Poppins with my partner?

  Yes. One Poppins household covers your whole family during the trial. In the app, open Settings → Family → Invite partner to send them a link to join.

• Does Poppins work on Android?

  Android is on the roadmap. We're focused on making the iOS experience great first. Drop us an email if you'd like to be notified when Android is available.